Here we like to give you a guide and tipps how to treat your Jewelry Pieces to ensure a long lasting memory that will keep you and your loved ones happy.
Please keep away the Jewelry Products away from any kind of Water.
Please take them off while taking a shower, while swimming etc as it can damage the photo inside and can cause oxidation and discolouring of the Jewelry.
Also please take it off while exercising / working out to prevent exessiv contact to sweat.
Perfume / Cosmetics and Make Up
As perfume and cosmetic products contain certain chemical substanses that can cause oxidation and discolouring of the jewelry pieces, it is advised to not get them in contact with those.
Scratches on the Photo Inside
More often than not the "scratches" are tiny hair or dust that get on the photo.
Please try to blow carefully from the backside or use a cotton swab to carefully clean the photo from the backside of the pendant.
If it still does not go away, please send us an email and we will do our best to assist you with this matter.
Refunds - Returns
Unfortunately, we cannot control how you treat your jewelry pieces and with what substances they are getting in contact after you have received them. Therefore we are not responsible for the look and status of them after wearing them for a while. Unfortunately, we cannot offer returns or refunds in case of oxidation and discolouring of your jewelry piece.
We appreciate your understanding.
Here is an In-depth explanation of discoloration.
Why Jewelry Oxidizes
Oxidation is the discoloration or blackening that occurs on a piece of jewelry. Oxidation is a natural process. Our sterling silver is .925 pure so we guarantee our jewelry is 92.5% silver with the remaining 7.5% being other metal alloys which help make the silver hard enough to be made into jewelry. It is the way the other metals, mostly copper, interact with the environment that cause a jewelry piece to oxidize. All sterling silver will oxidize over time and under the right conditions. The amount of oxidation that occurs on an individual piece of jewelry depends on many factors including how detailed the jewelry is combined with the habits and care of the person who wears the jewelry. Oxidation is not a manufacturer’s defect or fault.
Sterling silver can oxidize, turn black or discolor due to:
- An individual’s body acid. Your jewelry may be at a higher or earlier risk if you enjoy drinking or eating foods that are high in acid like; coffee, wine, fruit juices, oranges, tomatoes, vinegar, pickles, etc. Read more at the high acidic foods list.
- Prescription drugs. Certain medications like anti-depressants, sulfa drugs, some antibiotics or even multivitamins can interact with or change a person’s body chemistry.
- Cleaning products and chemicals. Direct contact with bleach, ammonia, acid, alcohol, chlorine, etc. will cause a chemical reaction to the metals of jewelry.
- Menopause. Woman in menopause can experience body chemistry and hormonal changes that make oxidation more possible while their body adjusting.
- Extremely moist skin. Some people can have physiological or metabolic states that stimulate excess moisture and perspiration (sweat) even without purposeful exercising. Especially moist skin can interact with the 7.5% metals with a green skin staining.
- Perfume and Cosmetics and Make Up
We like to make the analogy that wearing sterling silver is like wearing white clothing... sterling silver needs special care and consideration to be kept in its most brilliant condition! Sterling silver should be cleaned more often to prevent or remove oxidizing causing elements. We recommend minimum exposure to air when your sterling silver is not being worn, store your jewelry clean in dry, air-tight containers (like the Ziploc bags we provide). After each wearing, clean your jewelry with our Product with a cloth. As soon as you notice a discoloring - there are certain liquids on the market that can help restore the original color of your piece.