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Shipping Info

PLEASE READ THOROUGHLY BEFORE ORDERING

 

COVID-19 Notice:

We are all going through a rough time at the moment and we do our best to keep our business alive. We work around the clock to ensure you will receive your order in a timely manner. Shipping times in general are still pretty unpredictable.

We hope you understand that in these days delays can occur on some orders due to the difficult times in this pandemic. Please DO NOT order if you can't wait a few more days. We appreciate your understanding!<3 

USUAL Shipping and Handling Timeline: 

Delivery Time = Processing Time + Shipping Time

Processing Time: 5-8 Business Days 

for Customized Products as it is especially created just for you.

Shipping Times Standard:

USA 5-15 Business Days 
UK 5-15 Business Days
Australia 5-15 Business Days
Europe  7-20 Business Days 
Worldwide 7-20 Business Days

 

-> Please only order if you accept these waiting times 

COVID Delays will occur in heavily affected countries, especially with lockdowns

Please note: The given Delivery times are estimates based on recent delivery times and shall not be seen as guaranteed. We do our best to ensure that the shipping process goes as smoothly as possible, but in case of late delivery, we hope for your understanding as we are highly dependent on the international shipping carriers.

Unfortunately, we are not responsible for the delays and we can't change any Government regulations / restrictions in any given Country that causes the delays - We appreciate your understanding in this ongoing Crisis 

-> NO REFUNDS for delays in order 

 

Shipping Times FedEx Express:

USA 3-6 Business Days 
UK 3-6 Business Days
Australia 3-6 Business Days
Europe  3-8 Business Days 
Worldwide 3-8 Business Days

FedEx Shipping Fee is NON REFUNDABLE - If they cannot deliver due to address mistake, please make sure your address is entered correctly 

 

Where do you ship to?

We ship worldwide 

 

What are the shipping and handling costs?

In general we offer to cover the Shipping cost for you. 

For a small fee, we offer a care free insurance package so all cases are covered. 

 FedEx Express Shipping - 3-6 Business Days: Flat fee of 22USD

When will I receive my tracking Information?

After you made your order we will process everything and get your package shipped ASAP. (5-7 Business Days for personalized items) Once your order is on the way to you, you will receive an Email with the Tracking Information 

 

Are there any Custom Duties / extra Fees? 

Usually with our packages there are no extra costs involved for most of the countries we ship to, but that's different to every country. For any extra fees that will occur you as a customer are responsible yourself. 

 

Production Error/Delay

Because our products are personalised and handmade for each customer individually, it can happen that it does not meet 100% desired quality. Therefore it can happen, that we need to start over and make a new one in some cases (~1% of orders)

This will add a few more days to the given production time.

We appreciate your understanding

Quality Products
Tracked Shipping
30 Day Money Back
Satisfaction Guaranteed